SHIPPING & RETURNS
Once your order is shipped, you will be sent an email and SMS order’s shipment. The total time it takes to receive your order is shown below:
The total delivery time is calculated from the time your order is placed until the time it is delivered to you. Total delivery time is broken down into processing time and shipping time.
Processing time (1-2 days): The time it takes to prepare your item(s) to ship from our warehouse. This includes preparing your items, performing quality checks, and packing for shipment.
Shipping time (3-5 days): The time for your item(s) to travel from our warehouse to your destination.
In addition, the transit time depends on where you’re located and where your package comes from. Shipments may get delayed because of covid restrictions in certain areas. If you want to know more information, please contact the customer service. We will settle your problem as soon as possible. Enjoy shopping!
If you identify a defect in the skin (fitting issues, glue issues, etc.), just mail us some images of the skins that you received within 72 hours of receiving the shipment. After examining the same, we will ship a replacement after discussing with the buyer. Life and fitting of the skin largely depends on whether it has been applied properly as per the instructions provided in the package. Apart from delivering the best, our greatest priority is providing the best support to our customers. We’re at your disposal round the clock and we’ll do anything to get the job done ‘On Time!’. If you get any fitting or print issues with your order, A-POP team will be happy to replace it with another one. We have noticed that some people take their concerns to social media handles in a way defamatory to A-POP’s Brand name without discussing the same first with our team. This is highly condemned and necessary legal remedy will be sought against such action.
Except for any statutory rights of cancellation, once you place your order you cannot cancel it. Given the customized nature of A-POP’s products, product’s purchased cannot be returned or exchanged. Refunds can be provided for products that are damaged before delivery or in the case of the product bearing a custom logo or other artwork requested by you, product bearing a logo or other artwork that does not match the logo or other artwork requested by you. If your product appears to be damaged please contact us promptly at the contact details given. You cannot cancel the order and demand refund once order is successfully placed and processed by the payment gateway. Refund requests will only be considered:
If the buyer does not get the delivery of the ordered products within 15 days (in India) from the order date.
If the shipping location is not serviced by our contracted courier.
No refund requests will be entertained for damaged products. Damaged products will be exchanged by us as soon as brought to our notice. No Returns will be entertained if a customer wants to return the product for the reason that he or she doesn’t like it after delivery of the product or feels the product doesn’t match his or her expectations as all products are custom made by us after receiving the orders. No Returns will be entertained if a customer wants to return the product for the reason of minor design and color variations. There will always be some variation in color between products you see online and products you get in hand. There will be no refunds for packages that are returned without email confirmation.
If an order does not successfully arrive at the delivery address provided during checkout within the recommended time-frame, please use the contact info section and let us know. We’ll work with you to get a re-shipment processed and ensure that you receive the product you paid for. We do not provide any refunds based on undelivered items, as delivery is out of our control once an item has left our warehouse. No refunds will be given in the following cases:
Incorrect or outdated delivery address.
After 3 failed delivery attempts by our courier agencies because of wrong address/contact details.
Package refused by recipient.
Under such cases, buyer will be liable to pay INR 60 as RTO charges, that are charged by the couriers for bringing the products back to our warehouse. The said product will be then reshipped again with the updated details. No refund requests or design change requests will be entertained under such circumstances.
All emails in this regard are to be sent to support@A-POP.in
REPLACEMENTS FOR INCORRECTLY PLACED ORDERS
If you have placed an order for the wrong product and want a replacement, you will have to return the initial package to us in an unused condition. Email us with the reason of your return and add necessary images of the product and the package received for verification. Once we confirm your request, return us the entire package. There will be no replacement for packages which are returned without email confirmation. Replacement reshipping will be processed after collection of reshipping fee of Rs.120 which is to be borne by the customer. For Products like Laptops, MacBook’s, Sleeves (devices apart from mobiles and earbuds), there will be a reshipping fee of Rs.220 collected from the Customer to resend the correct order. Once we receive your returned package, your refunds will be processed within 1-2 business days. Once the refund has been processed, allow 6-7 business days for it to show up in your original payment source used. In some cases, it may take around 10-12 business days for the refunds to get credited in your payment source. Such refunds or replacements for incorrectly placed orders are not available for international orders.